Shipping & Returns


Shipping Information

All products that are available online can be shipped inside Finland. In case you are located elsewhere, feel free to contact us and we'll see if we can arrange something.

Shipping fee inside Finland is 5€.


Easy Returns & Exchanges

In the unfortunate case where the ordered product doesn't meet your needs, you can return it within 14 days of delivery as long as it is unused and in its original package. Pack the product carefully, take it to your nearest postal office, pay for the shipping and ship it back to our office in Helsinki.

The return address is:

Roots Living / Basico International Oy
Kiviaidankatu 2 B, 00210 Helsinki

We'll refund you as soon as possible and hope you'll have better luck with our products next time!